Privacy Policy · VahanBid

01 Introduction

VahanBid (“VahanBid”, “we”, “us”, or “our”) operates an online vehicle auction and marketplace platform through https://vahanbid.com and our official Android application.

This Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom it may be shared, and the choices available to you. By creating an account, installing our application, or using our services, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions and Registration Terms.

02 Data Controller

For the purposes of applicable Indian information technology and data-protection laws, the controller of personal data processed in connection with VahanBid services is the operator of the VahanBid platform.

Platform: VahanBid
Website: https://vahanbid.com
GSTIN: 07KSBPK3290M1Z8
Service area: India
Contact email: contact@vahanbid.com
Phone: +91 88375 58484 · +91 88268 08343

03 Scope

This Privacy Policy applies to personal data processed when you:

Visit or use the VahanBid website (including mobile web);
Download, install, or use the VahanBid Android application;
Register as a member, complete KYC verification, place bids, add wallet funds, or purchase vehicles;
Contact our support team by email, phone, or WhatsApp;
Receive service-related notifications, including push notifications where enabled.

This Policy does not apply to third-party websites, payment applications, or services that we do not control, even if they are linked from VahanBid.

04 Information We Collect

Depending on how you use VahanBid, we may collect the following categories of information:

Category	Examples	Purpose
Identity & contact	Full name, mobile number, email address, address	Account creation, communication, and support
KYC documents	PAN, Aadhaar (or masked Aadhaar), document images	Member verification, fraud prevention, compliance
Account data	Login credentials (password stored in hashed form), membership status, preferences	Authentication and account management
Wallet & payments	Deposit amounts, UTR or UPI references, payment proofs, transaction history, bid locks	Fund processing, bidding security, accounting
Auction activity	Bids, watchlists, wins, RC-related requests	Delivery of auction services
Device & technical data	Device model, OS version, app version, IP address, browser type, basic diagnostic logs	Security, reliability, and service improvement
Notification tokens	Push notification device tokens	Service alerts (for example outbid or fund status)
Support communications	Messages you send to our team by email, phone, or WhatsApp	Customer support and issue resolution

We do not intentionally collect continuous precise location for advertising, your contacts list, SMS content (unless you voluntarily upload a payment screenshot), microphone audio, or health information.

05 How We Use Information

We use personal information to:

Provide services — create and manage accounts, display auctions, process bids, and operate wallet balances;
Verify members — complete KYC checks and reduce fraud or misuse;
Process payments — review UPI deposits, match references, and maintain transaction records;
Communicate — send bid updates, fund status, membership notices, security alerts, and support replies;
Operate and improve the platform — maintain security, diagnose issues, and improve performance;
Meet legal obligations — retain records where required for tax, accounting, disputes, or lawful requests.

We do not sell personal information to data brokers or third-party advertisers.

06 Legal Basis

We process personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other laws that may apply from time to time.

Processing is generally based on one or more of the following:

Contract — to provide auction, membership, and wallet services you request;
Consent — for optional features such as certain notifications where consent is required;
Legitimate interests — platform security, fraud prevention, and service improvement, balanced against your rights;
Legal obligation — compliance with tax, regulatory, or law-enforcement requirements.

07 How We Share Information

We may share personal information only as necessary with:

Authorised staff — for KYC review, fund approval, auction operations, and support;
Payment systems — banks and UPI applications process payments independently; we receive references and proofs you provide;
Service providers — hosting, email, SMS, and push-notification infrastructure under appropriate operational controls;
Operational partners — limited details required to complete vehicle acquisition or transfer when you win an auction;
Legal authorities — where required by law, court order, or to protect rights, safety, and platform integrity;
Business transfers — in connection with a merger, acquisition, or restructuring, subject to applicable notice requirements.

We do not rent or sell personal data for third-party marketing.

08 Payments & Wallet

VahanBid may allow wallet top-ups through manual UPI payment using the UPI ID or QR code displayed in the Add Funds section. When you submit a deposit, you may provide the payment amount, transaction reference (UTR), payment proof, and related notes.

Our team reviews submitted proofs and credits your wallet based on the amount actually received. Discrepancies may be adjusted and communicated to you.

Third-party payment applications (such as bank apps or UPI apps) are governed by their own privacy policies. VahanBid does not control those applications.

09 KYC & Identity Documents

To maintain a trusted marketplace, we may require identity verification documents such as PAN and Aadhaar-related files. These documents are used only for verification, anti-fraud, and compliance purposes.

Access is limited to authorised personnel;
Documents are stored with security controls appropriate to their sensitivity;
KYC documents are not published on public auction pages;
Submission of false or altered documents may result in rejection or account suspension.

10 Mobile Application

Our Android application may request device permissions required for core features. Permissions vary by application version and Android operating system. Typical categories include:

Permission	Purpose
Internet / network	Load auctions, authenticate users, and process bids
Notifications	Deliver service alerts such as outbid notices and fund updates
Photos / media (if requested)	Upload KYC documents or payment proofs
Camera (if requested)	Capture document or payment images when you choose to do so

You may revoke optional permissions in your device settings. Some features may not function if required permissions are denied. We do not use permissions to collect unrelated personal data.

11 Communications

With your device permission, we may send push notifications relating to auctions, bids, wallet activity, membership, and important service messages. You may disable notifications in the application (where available) or in your device settings.

We may also contact you by SMS, phone, WhatsApp, or email for transactional and support purposes related to your account. If marketing messages are sent, you may request to opt out by contacting support. Transactional messages may still be delivered.

12 Security

We implement reasonable technical and organisational measures designed to protect personal information, including:

Password hashing and authenticated sessions;
Access controls for administrative users;
Secure handling of uploaded documents and payment proofs;
Transport encryption (HTTPS/TLS) where the service is delivered over secure connections;
Server and database safeguards consistent with industry practice.

No method of transmission or storage is completely secure. You are responsible for safeguarding your login credentials and the security of devices you use to access VahanBid.

13 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

Account information — while your account remains active, and thereafter as needed for disputes or legal requirements;
Transaction and bid records — for accounting, audit, tax, and dispute resolution;
KYC documents — for verification and compliance periods;
Payment proofs — for fund verification and fraud investigation;
Support records — as needed to resolve issues and maintain service quality.

When information is no longer required, we delete or anonymise it where reasonably practicable.

14 Your Rights

Subject to applicable law, you may request to:

Access personal information we hold about you;
Correct inaccurate profile information;
Delete your account or certain data, subject to legal retention needs, open obligations, or security requirements;
Withdraw consent for optional processing where processing is based on consent;
Object to certain processing where permitted by law.

To exercise these rights, contact us at contact@vahanbid.com or via WhatsApp at +91 88375 58484, using your registered mobile number. We may verify your identity before responding.

Account deletion: You may request permanent account deletion through our Delete Account page, or by emailing contact@vahanbid.com. Eligible requests are typically processed within 7–14 business days after verification, except where retention is required for legal, security, or financial-record purposes.

15 Children’s Privacy

VahanBid is intended for users who are legally capable of entering into a binding contract under Indian law (generally 18 years of age or older). We do not knowingly collect personal information from children under 18. If you believe a minor has provided personal information, please contact us so that we may take appropriate action.

16 Cookies & Similar Technologies

Our website may use:

Session technologies — to maintain secure login sessions and protect forms;
Preference storage — for example theme settings in local browser storage;
Analytics or advertising technologies — if enabled, which may set cookies under their own policies.

You can control cookies through your browser settings. Disabling essential cookies may affect login or bidding functionality.

17 Third-Party Services

We may use third-party providers to operate the platform, including:

Hosting and infrastructure providers;
Email and SMS delivery services;
Push notification infrastructure (such as Firebase Cloud Messaging);
Application distribution platforms (such as Google Play);
Banks and UPI applications used by you to make payments.

Those providers process information under their own terms and privacy policies where they act as independent controllers.

18 Data Location

VahanBid primarily serves users in India. Personal information is generally stored on systems used to host and operate the platform. Certain infrastructure providers may process data in other jurisdictions as needed to deliver hosting, messaging, or related services, subject to available contractual and security safeguards.

19 Changes to This Policy

We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. The “Last updated” date at the top of this page will be revised when changes are published. Where appropriate, we may also provide notice through the website, application, or other communication channels. Continued use of the services after an update constitutes acceptance of the revised Policy to the extent permitted by law.

20 Contact

For privacy questions, access or deletion requests, or related concerns, please contact:

Email: contact@vahanbid.com
Phone: +91 88375 58484 · +91 88268 08343
WhatsApp: Support chat
Website: https://vahanbid.com
GSTIN: 07KSBPK3290M1Z8

Related documents: Terms & Conditions · Registration Terms · About Us